Free Worldwide Shipping at Luvena!

We believe in making your shopping experience as smooth and effortless as possible. That’s why we offer free shipping to every corner of the globe!

Shipping Information

Please Note: All orders require up to 3 business days for processing before they are dispatched.

Shipping Regions & Times

North America

• Canada (Canada Post): 1-10 Business Days
• USA (DHL eCommerce, USPS, UPS): 1-10 Business Days
• Mexico (RedPack): 1-10 Business Days

Africa

• South Africa (Private Courier): 1-10 Business Days
• Rest of Africa: 1-10 Business Days

Oceania

• Australia (AU Post): 1-10 Business Days
• New Zealand (NZ Post): 1-10 Business Days

Asia

• Singapore (Legion Express): 1-10 Business Days
• Malaysia (ABX Express): 1-10 Business Days
• United Arab Emirates (Winlink): 1-10 Business Days
• Saudi Arabia (Winlink): 1-10 Business Days
• Rest of Asia: Local Post or Insured DHL (Recommended) – 1-10 Business Days

Europe

• United Kingdom (Yodel): 1-10 Business Days
• Ireland (An Post): 1-10 Business Days
• Germany (DHL Paket): 1-10 Business Days
• Switzerland, Sweden, Belgium & Denmark (Asendia): 1-10 Business Days
• France (LaPoste): 1-10 Business Days
• Italy (Posteitaliane): 1-10 Business Days
• Rest of Europe (Swiss Post): 1-10 Business Days

South America

• Insured DHL: 1-10 Business Days (Recommended)

Order Handling

Once your order is placed, we aim to ship it within 1-3 business days. You will receive a tracking number by email once your order is dispatched, so you can track it every step of the way.

To ensure your items arrive safely, we use durable, secure packaging. While we do our best to make sure your order reaches you promptly, Luvena cannot be held responsible for shipping delays, lost or damaged items, or orders sent to incorrect or invalid addresses.

If your parcel is delayed, lost, or you encounter any issues, rest assured we will assist you in tracing it. However, we are unable to refund shipping costs for delays due to product availability.

Customs & Import Duties

Please be aware that Luvena is not responsible for any customs duties or import taxes that may be charged by your local customs office. These fees are the responsibility of the customer.

Tracking Your Order

Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track your parcel online.

For any shipping-related inquiries, feel free to reach out to us at help@luvenashop.com.

90-Day Money-Back Guarantee

We want you to love your Luvena experience. If for any reason you’re not completely satisfied with your Luvena IPL Hair Removal Handset, we offer a 90-day money-back guarantee. For full details, click here.

Refunds & Returns

At Luvena, your satisfaction is our priority. If your item arrives damaged or is malfunctioning, we will cover the cost of returning it. Please ensure that the item is returned in its original condition within 1 year of purchase. For more information, email us at help@luvenashop.com.

If you are dissatisfied with your purchase, you are eligible for a full refund under our 90-day money-back guarantee. However, please note that the item must be used for a minimum of 70 days before this option can be exercised.

We are here to ensure your experience is as smooth as possible. Should you have any questions, don’t hesitate to reach out to us. Thank you for choosing Luvena!